Privacy Policy

Last updated: November 2025

InfinityCarePlus (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly.
This policy explains what information we collect, how we use it, and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

InfinityCarePlus is a trading name for Maria Marasigan, operating in the United Kingdom.

Contact details:

Data Protection Officer (DPO): Contacted via contact information.

2. What Information We Collect

We collect and process personal information from both clients (people seeking help or care) and helpers/carers (those offering services).

For Helpers and Carers

Name and contact details (email, phone, address)
Skills, qualifications, and experience
Identification documents (e.g. passport, driving licence)
Background checks (e.g. DBS/CRB)
Right to work information (citizenship, visa)
References and proof of qualifications

For Clients (and the person receiving help)

Name and contact details (email, phone, address)
Details about care needs or household requirements
Relevant health and wellbeing information
Information about family members or others involved in care

We usually collect this information directly from you via email, phone, or online forms (such as Google Forms).

3. Sensitive Information

We may collect some special category data, such as information about health conditions, medications, or nationality, when it is relevant to the care or support being arranged.
We only collect what is necessary to deliver our services safely and appropriately.

4. How We Use Personal Data

We use personal data for the following purposes:

To manage and administer our business operations
To match clients with suitable helpers or carers
To communicate with clients and helpers by email, phone, or WhatsApp
To maintain records of care arrangements and communications
To support quality assurance, auditing, and regulatory compliance
To improve our services and handle feedback or complaints
Occasionally, to contact clients or helpers for testimonials, surveys, or case studies

We do not sell personal data or use it for unrelated marketing purposes.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent – when you provide information for us to match you or someone you care for with a helper/carer.
Contract – when data is needed to deliver or manage an agreed service.
Legitimate interests – to vet helpers/carers, ensure safety, and operate our introduction and support services effectively.
Legal obligations – when required to keep records for regulatory, safeguarding, or tax purposes.
Vital interests – in rare cases, if we need to share data to protect someone’s life (e.g. during a medical emergency).

We may share data:

Between clients and helpers/carers, as necessary for introductions and arrangements.
With healthcare or emergency services if a safety or medical issue arises.
With trusted service providers who support our operations, including:
- Google (email, forms, document storage)
- Microsoft / AWS (website hosting and technical services)
- WhatsApp (communication, if used by the client/helper)

We ensure that any third parties handling data on our behalf comply with UK data protection standards.

Some data may be stored outside the UK (for example, on Google’s servers). When this occurs, we rely on appropriate safeguards such as the UK adequacy regulations or standard contractual clauses.

7. How Long We Keep Data

We retain personal data:

For the duration of the client–helper relationship, and
For up to 5 years afterwards, for audit, quality assurance, and regulatory reasons.

We may also keep basic contact details for future updates or follow-ups, unless you ask us to delete them sooner.

8. How We Protect Data

We take reasonable steps to keep personal data secure, including:

Limiting access to authorised personnel only
Using secure passwords and two-factor authentication
Relying on encrypted storage through Google and Microsoft services
Using secure devices and networks for communications and records

Despite these measures, no system is 100% secure. We therefore encourage users to avoid sending highly sensitive information unless necessary.

9. Your Rights

Under UK data protection law, you have the right to:

Access a copy of your personal data
Correct or update inaccurate information
Request deletion of your data (where legally possible)
Object to processing based on legitimate interests
Withdraw consent (where processing is based on consent)
Request that your data be transferred to another organisation

To exercise your rights, please see our contact information.

We may need to verify your identity before processing requests.

10. Cookies and Tracking

Our website currently does not use cookies or analytics tools.
If we introduce cookies in the future, we will update this policy and provide a separate Cookie Notice describing how they are used and how you can manage preferences.

11. Marketing and Updates

We may contact you occasionally with important updates about our services, surveys, or opportunities to provide feedback or testimonials.
You can opt out of marketing messages at any time by replying to the message or contacting us by email.

12. Children and Families

Our services are not directed at children under 18.
However, if a client uses our family or nanny-related services, we may keep limited details about family members for care coordination.
We do not collect personal data directly from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The most recent version will always be available on our website.

14. How to Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

InfinityCarePlus

Contact information.

If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.